Can your solution help me with my risk management and compliance?
Quark Procedure Management is designed to help companies more effectively write policies and procedures. Structured content allows for harmonization and reuse of processes and work flows, and our software helps companies improve their risk management and regulatory compliance by making it easier to write, manage, and publish procedures in a timely and consistent fashion.
Can your solution help me with knowledge management?
Yes, Quark Procedure Management can help companies document and share important institutional knowledge as part of a knowledge management process.
Can your solution help me write standard operating procedures (or SOPs)?
Yes, Quark Procedure Management can help companies document standard operating procedures for critical infrastructure, equipment, and business processes.
Is your system hosted or on-premises?
The solution is implemented on-premises but hosting options are also available.
Do you integrate with Microsoft Office?
Quark Procedure Management integrates with Microsoft Office applications. Your office content can automatically be synchronized between the two applications, as selected by the writer.
Can you output to mobile devices?
Yes, output is available for all major device formats (iPhone, iPad Air, iPad mini, Kindle Fire, Samsung Tab etc.), device types (tablets and smartphones) and operating system environments (iOS, Android, Mac OS X and Windows). Content can be published directly to mobile from the automated authoring workflow or requested by the mobile consumer, on-demand. Customers have the option of native apps, Web apps or both.
Can you output to the web?
Yes, all content created with Quark Procedure Management is format neutral and can be pushed to any standard output format, including XML, HTML and HTML5. This means publishing into a Web content management system (CMS) already in place within an organization is possible, as well as delivery to an interactive Web app, providing an app-like experience within any modern browser.
Do you integrate with Microsoft SharePoint?
Quark Procedure Management readily integrates with Microsoft SharePoint for distributing content to your organization.
Do you offer services to help set up and implement your solution?
Quark has an experienced professional services division, which is available to support the installation, configuration and implementation of any custom requirements. This team has experience with a wide variety of technology environments and has a deep understanding of the requirements for procedures authoring and publishing.
Do you have any expertise in content strategy?
Quark can help you design your enterprise content strategy. Our experts can analyze your content’s lifecycle, determine risks and challenges, and perform high-level and detailed content audits. This includes cataloging information products, and designing information models for published documents and source content.
We see that you are based in Denver, Colorado. Do you work with non-US-based clients?
Quark is a global organization with offices around the world. Many of Quark’s existing procedure clients are global organizations, each with their own unique needs, each of which is supported by Quark’s distributed sales, service and support organizations.
What do your support services look like?
Quark offers a variety of support programs that fill most standard business needs, for example 5x8 during local business hours in primary time zones. Should special support requirements exist, Quark provides customized support plans to meet each client’s needs.
How many customers do you have?
Quark has hundreds of thousands of customers around the globe spanning a wide range of industries and applications. The company has more than 20 years of experience in enterprise software development, deployment and support.
Do you work with partners?
Quark has an active partner community and has organized its relationships around strategy, technology, solutions and resellers. For more information on Quark’s partner program, please see the Quark partner page on our website.