Known Issues

QuarkXPress Server Manager 7.21

Following is a list of issues discovered in QuarkXPress® Server Manager 7.21

• When you display the About dialog box (Ctrl+About button), the Version field displays NA (Not Applicable) for the "ManagerContainerConfig.xml" and "ManagerRefFactory.xml" files. These files should not display in the list.
• If the QuarkXPress Server server that has been assigned to process a particular request stops responding, and Load Balancer Method is set to Dynamic, the request might not be rendered. The dynamic load balancing method attempts to send requests to the least-loaded server; consequently, if the other QuarkXPress Server servers are more heavily loaded than the one that stopped responding, the request is not rendered.
• To ensure that all requests are processed, Max Retries should be set to 3.
• If you change the default render type for a set of the QuarkXPress Server servers that QuarkXPress Server Manager is using, clear the cache immediately after you change the default rendering type. (This point applies only if caching is turned on.)
• If you are not using the Tomcat® server that is included with QuarkXPress Server Manager, and you do not set up the MIME type for QuarkXPress documents, Microsoft® Internet Explorer® will attempt to display the responses to qxpdoc render requests in the browser, resulting in nonsense characters in the browser window. To avoid this issue, use the Tomcat server that is included with QuarkXPress Server Manager, configure the MIME type for QuarkXPress documents, use a browser other than Internet Explorer, or include a qxpsm_responseasurl=false parameter in the request.
• If you are using the Tomcat server that is included with QuarkXPress Server Manager, Internet Explorer properly displays an Open/Save dialog box when it receives the response to a qxpdoc render request. However, Internet Explorer adds an extra ".qxp" suffix to the file name. To avoid this issue, use a browser other than Internet Explorer or include a qxpsm_responseasurl=false parameter in the request.
• Mac OS® only: If you are logged on to your computer as an administrator and you run the QuarkXPress Server Manager installer, the installer will accept folders that have a permissions setting of "Read Only" or "No Access" as the cache folder and destination folder for installation.
• While caching is on, if a document is made unavailable by any one of the following, the document will not be picked from the cache and an error will occur.
  • Changing the document pool to a folder not containing the file
  • Changing the file's name in the document pool
  • Disabling the QuarkXPress Server application
• Mac OS only: Do not install QuarkXPress Server Manager in a folder with a name that contains spaces.
• If the request time-out interval is long (20 minutes or more), it may take a while for server status to be updated.
• The Web service interface should not be used to upload or download large amounts of binary data due to SOAP limitations. To resolve this issue, use the servlet (HTTP URL) interface.